Service Charter
The Tasmanian Audit Office operates under a Service Charter that details the duties and responsibilities of the Office and the methods employed. It also sets out the service commitments of the Tasmanian Audit Office and the mechanisms through which performance is evaluated and improved.
The Charter contains 19 unqualified undertakings to any agency undergoing a Financial or Performance Audit. These undertakings cover every key aspect, from protocols, strategies and timelines, to consultation, reporting and advice.
As well as giving an overview of the duties of the Audit Office, the Charter pledges respect and cooperation, with the aim of making the audit process a valuable and positive experience for the agency concerned.
It also lists the ways in which clients can assist the work of the Audit Office to proceed smoothly, with an emphasis on close liaison and a partnership approach.
In line with this philosophy, the Charter encourages both positive and negative feedback, as valuable input to the refinement of its operating methods and reporting.
The Service Charter and its accompanying Code of Ethics reflect the strong customer-focus of the Audit Office.
The Office understands the impact of change on its clients' businesses and is equipped to help them cope. Client-focused account management methodologies have also been introduced to ensure the Office delivers more comprehensive, streamlined services.
Full copy of service charter  (523.9kb)
Code of Ethics
Values and Ideals Subscribed to by the staff of the Tasmanian Audit Office.
We will act with professional responsibility and integrity in our dealings with stakeholders, clients, colleagues and the community generally. We acknowledge that:
Public Interest
We will at all times safeguard the interests of the Office and our clients, ensuring that we and they do not conflict with the duties and loyalties owed to the community and its laws.
Objectivity
We will act in a manner that is free from prejudice, conflict of interest and bias.
Integrity
We will operate at all times in a manner that is professional, honest, fair, equitable and which engenders a sense of trust in all our colleagues and clients.
Honesty
We will be honest in our dealings with our clients, our colleagues and to Parliament.
Independence
We will carry out our duties impartially and without fear or favour so as to maintain the independence of the Office.
Respect for People
We will conduct ourselves professionally and show respect and courtesy to all our colleagues, clients and those who have dealings with us.
Competence
We will maintain the relevant skills and knowledge to enable us to undertake our work.
Confidentiality
We will respect the confidentiality of information acquired in the course of our work.
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