Performance of Tasmania’s four major hospitals in the delivery of Emergency Department services

About this report

The objective of this audit was to assess the efficiency and effectiveness of the Emergency Departments (EDs) from the perspective of patients on their journey through an ED and whether the Tasmanian Health Service was managing EDs effectively.

The Parliamentary Standing Committee of Public Accounts also requested that this audit consider:

  • the occurrence and frequency of ambulance ramping affecting access to ED services
  • factors causing access block in inpatient areas.

The audit examined the operation of EDs and related performance data at the Royal Hobart Hospital, Launceston General Hospital, North West Regional Hospital and Mersey Community Hospital over the period 1 July 2009 to 30 June 2018.

The following State entities were also included in the audit scope:

  • Tasmanian Health Service
  • Department of Health and the former Department of Health and Human Services
  • Ambulance Tasmania.